CAREERS

YOUR ROLE

The Senior Customer Success Executive will play a key role in the overall performance, development and reporting capabilities of the subscriptions team.

Reporting to the Group Sales Director, the position will take responsibility for ensuring a high level of customer service is maintained while improving our client engagement and administrative processes.

You will work closely with the subscription, marketing, events and editorial departments and provide a direct link between the subscriptions teams and our external system providers.

The role has excellent growth potential, as you will not only be trained on current system and processes, but encouraged to develop new ways of working to further improve performance.

YOUR CONTRIBUTION TO THE BUSINESS WILL INCLUDE

• Providing incoming phone support to Subscriptions and Membership Sales team to assist with customer troubleshooting and general subscription management.
• Liaise with the Global Operations Manager as a first step in identifying and treating areas for improvement within the customer service team.
• Organise the on boarding and off boarding of staff user entitlements for all subscription systems, newsletter services and Aspermont group servers, emails etc. as directed by the Operations Manager.
• Train incoming staff and support existing staff on all subscriptions dependant systems including Abacus Advance, Campaign Monitor, etc.
• Provide BI reporting and update Sales Lead sheets for business as directed.
• Undertake or delegate to the sales team the updating of Abacus Advance with new customer address data provided through phone, email, fax and magazine return to senders for all products.
• Responsible for the overall Print Distribution list process including extracting the raw list from Abacus, cleaning data as required, liaising with the sales team regarding inserts and event copies and preparing and issuing the brief to the Mailing house. Other ad hoc duties in order to fulfil the Print distribution needs of the business as required.
• Communicate and follow through to resolution all subscription technical issues to Abacus Advance via Jira.
• Liaising with marketing to distribute the weekly Communigator leads to the Subscriptions Sales Team.
• Update product offers, variants and any associated backend data in Abacus Advance as required including price changes and product updates as directed.
• Manage the subscription mailbox, including direct correspondence with the subscriber and/or forwarding of subscriber query to relevant Subscriptions Sales Team member.
• Responsible for providing Management with monthly Reports including but the Sales Management Report, Advertisers List, Trial Report and any other Reports as requested by the Global Operations Manager.
• General subscriptions administration tasks as required and directed by Global Operations Manager.
• Set up of Corporate Subscribers where additional help may be required by Sales rep where CSS is not used.
• Imports and day-to-day management of HubSpot.

Your key stakeholders will include:

• Subscriptions Sales Team
• Marketing Department
• Editorial Team

ATTRIBUTES AND EXPERIENCE YOU'LL HAVE TO BE SUCCESSFUL IN THIS ROLE:

• Excellent time management
• Exceptional telephone manner
• High level customer service ethos and the ability to build client rapport
• High level computer skills and an ability to grasp new concepts quickly
• Solid understanding of Aspermont 's targeted industry sectors and relevant subscription offerings
• Strong inter-personal skills
• The ability to work in a team environment

WORKING AT ASPERMONT:

You'll be based out of our London WeWork office at Bank Station, right in the heart of the financial district, where you'll benefit from the normal WeWork perks (great coffee, tea and biscuits daily, weekly events and classes, pool and fuse ball tables, inspiring working spaces).

Your contracted hours will be 37.5 per week. Standard office hours are 9 to 5.30PM, though due to the varied global location of our clients, flexibility in working hours will be expected.

To apply for this position, please send your CV to recruitment@aspermont.com

Calling out to all of those amazing candidates who are looking to enter the fast paced world of integrated media and event sales working with a high level sales team assisting with general administration freeing up the team to focus more on what they do best - selling and closing deals.

Job Purpose:

As the Media Sales Support Coordinator, you will have the opportunity to use your high energy, and organizational skills to help make the sales team successful. If you are a person who is not afraid to roll your sleeves and do what is needed, we are excited to meet you!

Primary role will be the management and execution of campaigns that have been sold by our Australian sales team. This will include data entry, effective use of our internal systems, processing orders, ad-trafficking, campaign fulfilment and liaising with our partners to ensure effective delivery and a positive customer experience. This will include telephone and email communication to Marketing Managers across the Mining and Energy sector. An excellent level of detail and the ability to work proactively and deliver best-in class service to internal and external stakeholders is a key requirement for the role.

You will need to have a very high attention to detail, can multi-task and to be proactive in making suggestions and acting on your own initiative. There will be a requirement to work with multiple reporting and data systems and excel.

This is a great opportunity for an individual that is looking to move into the media sector. You will be joining an experienced sales team and will gain deep insight into digital media, content and event services. The role will be crucial to the business where the sales team will seek support and our external customers as high level of service and delivery. You will be joining a team that has seen rapid growth and transformation and is at the very front of driving innovative solutions across several industries sectors.

The Role:

• Do you love helping people?
• Have you worked within the media industry before or recently graduated and looking for a way in?
• Do you want to work across global brands with offices here in Perth, London and Brazil?
• Have you the right attitude to be an office and sales all-rounder?
• Continually seeking ways to add value on a daily basis
• If you have answered yes to the above, then this could be the right career move for you.

Our requirements:

• Experience in a sales support role or customer account service support role will be required.
• Excellent Account Management experience, pre-selling, cross-selling, up-selling, ability to manage up to 300 independent accounts
• Professional and exemplary telephone etiquette
• Advanced working knowledge of Excel (familiar with Pivot Tables).
• Strong working knowledge of Word, PowerPoint,
• Strong working knowledge of Google Ad Manager and Google Analytics
• Fast data entry skills
• Has demonstrated the growth and management of Social Media channels, particularly Facebook and Instagram
• Customer service and experience.
• Strong interpersonal communication skills; understands importance of relationship building and management.
• Able to take clear instruction and understand the efficiency of working to a system
• Has managed a CRM system before
• Effective time management and organizational skills and be effective working within time frames and due dates.
• In addition to supporting the Sales team this role will also provide office support functions to the Sales Director

To apply for this position, please send your CV to recruitment@aspermont.com

ABOUT ASPERMONT

Aspermont is a leading specialist global publisher who provide engaging content in the form of events, print and online platforms. We're established in our delivery of paid content across all areas of the mining, agriculture and energy industries. With leading brands such as Mining Journal, Mining News, Mining Magazine and Australia's Mining Monthly, Aspermont is at the forefront of development in new media technologies which enables enhanced delivery of its content services. We also have a dedicated Events Team that have been established for the last 18 months and delivered a successful portfolio (which is growing) of leading industry events.

Aspermont is a UK Headquartered media group, listed on the Australian Stock Exchange (ASX: ASP) and with offices across the globe.

YOUR ROLE

As a Senior Conference Producer, you will be joining our growing events team and working across our continuously successful portfolio of events focusing on writing compelling and topical agendas for our energy, mining and mining tech events. Some of the exciting regions we cover include Australia, North America and Asia Pacific!

This role offers autonomy, a creative, dynamic and fun environment (based in the We Work offices in Bank) and the flexibility to work remotely and the opportunity for international travel.

You will be responsible for researching and developing global conference programmes tailored to the global energy and mining industry. You will receive support on content and speaker acquisition from a highly experienced and very well networked team of journalists and editors. Responsibilities include:

• Researching the market to understand key trends and topics
• Identifying and building relationships with industry leading executives conducting telephone interviews and face-to-face meetings
• Attracting and securing leading key industry speakers
• Researching competitor events, highlighting strengths and weaknesses
• Building the identity and promote each event across social media
• Working seamlessly with Marketing, Sales and Operations to provide the best pre-event and onsite experience possible
• International travel to internal and competitor events

Your key stakeholders will include:

• Event Operations Team
• Marketing Team
• Events Director
• Sales Team

ATTRIBUTES AND EXPERIENCE YOU'LL HAVE TO BE SUCCESSFUL IN THIS ROLE:

• Extensive experience within production
• Experience launching events (topic generation/validation)
• Excellent communication skills - both written and spoken
• Confident speaking to senior executives
• Strong business acumen
• Excellent organisational skills
• Extremely detail-oriented
• Knowledge of the mining/oil and gas sector, preferred but not essential
• An interest in producing top tier events
• Proactive nature and show initiative

WORKING AT ASPERMONT:

You'll be based out of our London WeWork office at Bank Station, right in the heart of the financial district, where you'll benefit from the normal WeWork perks (great coffee, tea and biscuits daily, weekly events and classes, pool and table football, inspiring working spaces). Our contracted hours are 37.5 per week however we're flexible in our working approach.

To apply for this role please send your CV and cover letter to: recruitment@aspermont.com